The first thing you'll notice when going to mysupport.netapp.com is the new Simplified Support banner.
- NetApp® ONTAP® 9 data management software
- NetApp clustered Data ONTAP® 8.x
- NetApp Virtual Storage Console (VSC)
- NetApp ONTAP Cloud
Dynamic troubleshooting will soon be available for VSC and clustered Data ONTAP, with Dynamic troubleshooting added for additional product categories throughout 2016.
In this example, I clicked on Clustered Data ONTAP.
Another nice feature is the support chat interface, so, if the technical content on the feature pages or the dynamic troubleshooting templates doesn’t solve your issue, then you can open a chat directly from the Guided Problem Solving page for your product. This means a NetApp technical support engineer will be working with you in just a few minutes, and if you opened the chat session from the product feature page, then your support engineer will already know something about your issue.
Support chat is currently only available in English-language globally between Monday through Friday from 9AM ET to 5PM ET, and is currently limited to the following products:
- ONTAP 9 software
- Clustered Data ONTAP 8.x
NetApp aims to expand the hours and chat support for additional product categories later this year. Please note, the customers with P1 issues or with secure serial numbers should continue to use the traditional NetApp technical support process.